6000 State Route 20 A Warsaw NY 14569
HOURS: Mon-Fri 8-5
665 East Main Street Batavia NY 14020
HOURS: Mon-Fri 8:30-4:30
Q: Does your company warranty your work?
A: Yes, our workmanship has a lifetime warranty included against defective glass, leaks or stress cracks as long as there was no rust present at the time we did the replacement. If rust was present you will be shown photos of the steps taken to slow the rusting process but unfortunately rust does void the lifetime warranty. A stress crack, is a crack that has no rock damage to the glass, if a rock has hit your windshield it will NOT be considered a stress crack upon our inspection. Any warranty concern you may have MUST be inspected and confirmed by Robb’s Glass and ANY warranty repairs MUST be completed by Robb’s Glass.
Q: What are your hours?
A: Monday – Friday 8:00 AM to 5:00 PM in both our Warsaw and Batavia offices. If you should ever have any type of emergency our phones are answered after hours.
Q: Do you offer mobile service?
A: No, we are too concerned for the safety of your passengers to do a mobile installation. We realize it seems convenient to have someone come to your home or office, however it is NOT safe to replace glass in direct sunlight or cold weather because the sealant cannot cure correctly. Many times mobile installations are the beginning causes of leaks and rusting because the installer cannot control the weather conditions. WE OFFER FREE PICKUP AND DELIVERY LOCALLY FOR YOUR CONVENIENCE.
Q: Do you do insurance work?
A: Yes, Robb’s Glass is an approved certified glass replacement shop for ALL insurance companies. Please call our Warsaw office at 585.786.2568 or our Batavia office at 585.345.1111 and we will guide you through your claim process quickly and easily. Please be sure you have your policy number handy.
Q: What if I don’t have glass insurance?
A: Robb’s Glass will quote you the best available price we can. We are known throughout the entire Western New York area as the premier glass company that does the absolute highest quality at the best available price.